Information — Practice Guide¶
ASQA Practice Guide · Quality Area 2 — VET Student Support · Standards 2.1, 2.2 · Published 17 June 2025 · Version 1.0
Verbatim reproduction of the ASQA Practice Guide, extracted from the source PDF with layout preservation (via
pdftotext -layout). The body below preserves the original two-column table structure — performance indicators on the left, example activities and known risks on the right.Source: https://www.asqa.gov.au/for-providers/standards-for-RTOs/practice-guides
Companion docs: -
standards-outcome.md/standards-compliance.md— the underlying legislative text -standards-explanatory.md— the Explanatory Statement commentary -compliance-reference.md— RTOpacks module × standard mapping
Practice Guide
Information
(Standards 2.1, 2.2)
Ver 1.0
S
Published 17 June 2025
Outcome Standards for NVR Registered Training Organisations
Quality Area 2 – VET Student Support
What are the key concepts?
The following key concepts are covered in this practice guide:
Standard 2.1 Standard 2.2
• Clear, accurate and current information • Suitability of training products
• What information to provide
• When changes occur
Achieving these Standards in practice
The following table lists examples of activities that may demonstrate compliance with the Standards, as
well as risks to mitigate or control. These examples are not a complete list of every activity or risk, nor do
all the activities listed need to be completed to achieve compliance. Rather, they are a guide and should
be considered within the context, size, scale and student cohorts of your RTO’s operations.
Standard 2.1: VET students have access to clear and accurate information concerning the
organisation, the relevant training product, and students are made aware of any changes that
may affect them.
Performance indicators Example activities and other considerations for
compliance
An NVR registered training organisation • You can demonstrate how you systematically
demonstrates: and regularly review the information provided to
a. all information provided to VET students by VET students.
the organisation or any third parties is clear, • You can show how you ensure that, prior to
accurate and current; enrolment and the payment of any fees,
b. how it identifies the information VET prospective students are given accurate and
students require prior to enrolment and how adequate information about the training
that information is communicated to VET products and services you offer. For example,
students prior to their enrolment; you make available to prospective students:
c. the following information is easily accessible o the training product code and title
by VET students: o mode of delivery, delivery location/s,
i. the training product code and title, duration, scheduling and commencement
duration, modes of delivery, training date/s
delivery location, training commencement
dates, scheduling, any requirements to o any work placement, work integrated
commence or complete the training learning or community-based learning
product including assessment requirements
requirements, whether any licencing or o any licensing or occupational license
occupational licence requirements apply, requirements, including any relevant
and details of any third party industry regulator, state and territory
arrangements that apply to the delivery of
requirements
the training;
ii. the training support services and o information about use of third parties
wellbeing support services that are o fees, costs and charges (including what is
available to the VET student, and how the and is not included in the fees and
student can access those services; charges)
iii. all fees, costs and charges associated
o training support services and wellbeing
with the provision of the training product
which VET students may incur, including support services that may be available
payment terms and conditions, any o information on getting a student identifier
applicable refund policies and the o student rights and obligations (e.g.
availability of any relevant government
training entitlements and subsidies; and sourcing their own work placement or
providing their own work resources).
iv. any obligations or liabilities which may be
imposed on VET students to acquire any • You can show that the information you provide
materials, equipment or IT, any costs and to students (including prospective students) is
processes associated with withdrawing clear, accessible, current and tailored to the
from training, any costs and processes student cohort, including where that information
associated with obtaining a Unique is distributed by third parties.
Student Identifier, and any requirements • You can demonstrate the system you have in
for VET students to undertake work place to notify students as soon as practicable
placements; of any changes to your service that may affect
d. the organisation provides all VET students them, such as:
with documentation prior to their enrolment o contact details for your organisation
or before any fees are required to be paid
o course details, cost or duration
which sets out:
o changes to the training product they are
i. the training which the organisation or
enrolled in (e.g. superseded units;
third parties will provide the VET
transition arrangements)
student;
o services you offer (including support
ii. all fees, costs and charges which the
services)
VET student will be required to pay; and
o ownership of your RTO
iii. any obligations or liabilities which may
be imposed by the organisation or third o changes to third party arrangements
parties on the VET student; and o unexpected events impacting delivery such
e. That it informs VET students, as soon as as a natural disaster.
practicable, of any changes to training Known risks to quality outcomes
products or the organisation’s operations
that may affect VET students, including any • False or misleading marketing of all or part of a
changes relating to the transition of VET course, VET qualification or training
superseded, deleted, or expired training delivery and assessment, including
products. recognition of prior learning (RPL).
• Failing to have adequate oversight of, and
formal arrangements with, third parties that
market to, or recruit, students including where
these arrangements are not made clear to
current and prospective students.
• Failing to inform students prior to enrolment
that they will need to:
o secure their own work placement
o supply their own resources or equipment,
or
o travel and/or pay for accommodation to
attend their work placement.
• Failing to provide a full and accurate schedule
of fees, including any prepaid fees, to students
prior to enrolment.
• Marketing unrealistically short courses which
compromise the integrity of the training product,
or may result in extension costs for students
who are unable to complete within advertised
timeframes.
• Marketing tactics that promote an easier path to
qualifications and do not uphold the integrity of
the training product - for example offering
inappropriately short duration courses or
inadequate or “easy” RPL.
• Enrolling unaware students in superseded,
deleted or expired training products when they
will not have sufficient time to complete their
training and assessment.
• Failing to provide students with information on
possible alternative training products where a
training product has been deleted.
• Not communicating promptly with affected
cohorts when a product becomes superseded,
deleted or expired, or failing to make clear the
deadline for transition arrangements.
Standard 2.2: VET students are advised, prior to enrolment, about the suitability of the training
product for them, taking into account the student’s skills and competencies
Performance indicators Example activities and other considerations for
compliance
An NVR registered training organisation • You can demonstrate how you provide accurate
demonstrates: and accessible information to prospective
a. taking into account the requirements of the students about the language, literacy and
training product – it has procedures in place numeracy (LLN) proficiency, and digital literacy
to review, prior to enrolment, the skills and skills needed to successfully participate in a
competencies of prospective VET students, training product. This includes any requirement
including their language, literacy and your RTO has in respect of students
numeracy proficiency and digital literacy; and undertaking a specific LLN or digital literacy test
for a particular training product.
b. based on the outcome of the review – it
provides advice to each prospective VET • You can show how the approach you use for
student about whether the training product is reviewing a prospective student’s prerequisite
suitable for them. skills and competencies leads to accurate
advice about their suitability to undertake the
intended training.
• Where a prospective student does not have the
required skills and competencies, you advise
them of the alternative training products that
might be best suited to them and/or the learning
pathways and programs available that might
enable them to build the required pre-requisite
skills and competencies.
• You can demonstrate how you inform
prospective students about the nature and
extent of reasonable adjustments, training
support services and wellbeing support
services your RTO can provide so that they
can make a fully informed decision about their
ability to undertake the intended training.
Known risks to quality outcomes
• Not considering the adequacy of prospective
students’ language, literacy and numeracy
proficiency or digital literacy in the context of
the training product they are intending to enrol
in.
• Not considering a prospective student’s
individual needs in the context of the training
product they intend to enrol in – for example, if
a training product requires certain physical
skills, prior experience, prerequisites or entry
requirements.
Self-assurance questions
1 How do you identify the information prospective students need prior to enrolment to help them make
informed decisions about a particular training product and your RTO?
2 How do you ensure that information for prospective students is clear, accurate, accessible, current
and sufficiently detailed?
3 What mechanisms do you have in place to ensure students are promptly informed of changes to
their training that impact them?
4 How do you identify the physical requirements, entry requirements, licencing eligibility requirements
or other prerequisites required to participate in a training product?
5 What methods do you use for checking that prospective students have the necessary skills and
competencies, including language, literacy and numeracy proficiency and digital literacy capabilities,
to undertake their intended training product?
Source: ASQA Practice Guide — Information. Published 17 June 2025, Version 1.0. Authority: Australian Skills Quality Authority. These guides interpret the Standards for RTOs 2025 into practical compliance guidance. The PDF was extracted with pdftotext -layout to preserve the two-column table structure of the original document.